ReportCaster Troubleshooting Tips

In this section:

ReportCaster relies on communications between the following components:

If ReportCaster fails to perform properly, confirm that all components are installed, started, and listening on their expected ports. The ReportCaster Distribution Server will not start if it cannot connect to the repository. All components are related, so what appears to be a problem in one component may be caused by a different component. If possible, restart components and reboot, especially after making changes.

All components can run on one machine, or they can be distributed across different machines running different operating systems. If components are distributed, ensure all machines are running and can communicate using the expected protocols.

Note:


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Troubleshooting Web and Application Server Errors

Review the installation and configuration instructions in Installing the WebFOCUS Client and Configuring Web and Application Servers.


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Troubleshooting Java Errors

If the Distribution Server fails to start, or starts as a non-Windows service but fails to start as a Windows service, check your Java configuration.


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Troubleshooting ReportCaster Distribution Server Errors

Review the installation and configuration instructions in Installing the WebFOCUS Client and WebFOCUS Repository Post-Installation Tasks.


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Troubleshooting Repository Errors

Review the installation and configuration instructions in Installing the WebFOCUS Client, WebFOCUS Client Post-Installation Tasks, and Additional WebFOCUS Repository Topics and Tasks.


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Troubleshooting Reporting or Delivery Errors

Review the WebFOCUS and ReportCaster documentation and review the documentation for your Mail or FTP server.


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Turning Distribution Server Traces ON/OFF

Normally, you should turn the Distribution Server traces on and off using the ReportCaster Console, which can be accessed from the WebFOCUS BI Portal. After you log on to the WF BI Portal, click Tools from the top menu bar and select ReportCaster Console. The ReportCaster Console opens in a new browser window. Click the Configuration icon. The Distribution Server trace and log settings can be accessed in the left pane.

The trace files appear in drive:\ibi\WebFOCUS80\ReportCaster\trc. In addition, check the log files in drive:\ibi\WebFOCUS80\ReportCaster\log for more information.


WebFOCUS