In this section: |
ReportCaster relies on communications between the following components:
If ReportCaster fails to perform properly, confirm that all components are installed, started, and listening on their expected ports. The ReportCaster Distribution Server will not start if it cannot connect to the repository. All components are related, so what appears to be a problem in one component may be caused by a different component. If possible, restart components and reboot, especially after making changes.
All components can run on one machine, or they can be distributed across different machines running different operating systems. If components are distributed, ensure all machines are running and can communicate using the expected protocols.
Note:
Review the installation and configuration instructions in Installing the WebFOCUS Client and Configuring Web and Application Servers.
For Tomcat, you can set CLASSPATH from the Start menu by selecting Programs, Apache Tomcat 6.0, Configure Tomcat, and Java. Then, adjust the Java Classpath field if needed.
If the Distribution Server fails to start, or starts as a non-Windows service but fails to start as a Windows service, check your Java configuration.
java -version
Something similar to the following should appear:
java version "1.6.0_26"
If you receive an error, ensure the Java JDK is properly installed.
Review the installation and configuration instructions in Installing the WebFOCUS Client and WebFOCUS Repository Post-Installation Tasks.
drive:\ibi\WebFOCUS80\utilities\WFReposUtil\xml
Locate the <host_name> and <port> elements in the dserver.xml file. For example:
<host_name>hostname1</host_name> <port>8200</port>
If the values within these elements are incorrect, correct them. Specify the host name and TCP port for the Distribution Server according to your configuration.
After you save the dserver.xml file, you must reload the repository tables and restart Tomcat or the application server where WebFOCUS is deployed.
Review the installation and configuration instructions in Installing the WebFOCUS Client, WebFOCUS Client Post-Installation Tasks, and Additional WebFOCUS Repository Topics and Tasks.
drive:\ibi\WebFOCUS80\webapps\webfocus\WEB-INF\lib
If you deployed the expanded directory, redeploy it. If you deployed the webfocus.war file, use the jar utility to insert the driver files or create a new web application, as explained in Using the jar Utility. Then redeploy the WAR file.
drive:\ibi\WebFOCUS80\ReportCaster\bin\classpath.bat
and in the registry:
Windows XP:
HKEY_LOCAL_MACHINE\SOFTWARE\Information Builders\ReportCaster\WF80\Parameters\Java\Classpath
Windows 7:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Information Builders\ReportCaster\WF80\Parameters\Java\Classpath
Review the WebFOCUS and ReportCaster documentation and review the documentation for your Mail or FTP server.
drive:\ibi\WebFOCUS80\ReportCaster\log
Normally, you should turn the Distribution Server traces on and off using the ReportCaster Console, which can be accessed from the WebFOCUS BI Portal. After you log on to the WF BI Portal, click Tools from the top menu bar and select ReportCaster Console. The ReportCaster Console opens in a new browser window. Click the Configuration icon. The Distribution Server trace and log settings can be accessed in the left pane.
The trace files appear in drive:\ibi\WebFOCUS80\ReportCaster\trc. In addition, check the log files in drive:\ibi\WebFOCUS80\ReportCaster\log for more information.
WebFOCUS |