How to: |
If you encounter a server problem, you can run a set of traces that will help you assess the problem, and, if necessary, communicate it to Customer Support Services for further troubleshooting. This topic describes trace options and provides instruction for creating the traces.
There are two types of traces you can run to troubleshoot a problem:
Under normal conditions, applications are run in a server context. However, if you run your trace in a non-server context (that is, you run a non-server trace), and produce the necessary diagnostic information, you can significantly reduce the amount of material that needs to be reviewed. Running a non-server trace also rules out server communications as a cause of a problem.
If you prefer to use DCL jobs to control tracing and save diagnostics functions, you can take advantage of a number of DCL scripts that are created during installation in theEDACONF [.BIN] directory and can be used to start traces, turn traces off, and perform edastart -savediag functions. The commands are, respectively, ITRCON.COM, ITRCOFF.COM, and ISAVEDIA.COM. An alternate ID parameter is available, under which you can submit the job. For details, see Other DCL Programs.
To generate a server trace:
edastart -traceon
Note: Preface edastart with an @ sign and pathname, unless a symbol has been set up.
edastart -savediag
Diagnostic information will commonly contain user data. If the release of that data is considered a security concern when shipping to Customer Support Services, the -savediag feature also allows a diagnostic to be saved and shipped later to allow the site the opportunity to review and cleanse the traces of data of this nature before shipping.
For information about sending the diagnostic information to Customer Support Services, see Information You Should Have and Customer Support.
To generate a non-server trace:
edastart –savediag
Note: Preface edastart with an @ sign and pathname, unless a symbol has been set up.
Diagnostic information will commonly contain user data. If the release of that data is considered a security concern when shipping to Customer Support Services, the -savediag feature also allows a diagnostic to be saved and shipped later to allow the site the opportunity to review and cleanse the traces of data of this nature before shipping.
For information about sending the diagnostic information to Customer Support Services, see Information You Should Have and Customer Support.
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