How to: |
If you encounter a server problem, you can run a set of traces that will help you assess the problem, and, if necessary, communicate it to Customer Support Services for further assistance. This topic describes trace options and provides instruction for creating the traces.
There are two types of traces you can run to troubleshoot a problem:
Under normal conditions, applications are run in a server context. However, if you run your trace in a non-server context (that is, if you run a non-server trace) and produce the necessary diagnostic information, you can significantly reduce the amount of material that needs to be reviewed. Running a non-server trace also rules out server communications as a cause of a problem.
You can start traces, turn traces off, and perform the edastart -savediag function by selecting options from the Windows Start menu, under the Diagnostics folder. You can also open a DOS session to execute these commands.
Tip: The Diagnostics folder in the Windows Start menu as a Command Window for Manual Operations icon, which will directly open the DOS session in the EDACONF bin.
To generate a server trace:
edastart -traceon
You must preface edastart with the appropriate path, or place the directory in your system PATH variable.
edastart -savediag
Diagnostic information will commonly contain user data. If the release of that data is considered a security concern when shipping to Customer Support Services, the -savediag feature also allows a diagnostic to be saved and shipped later to allow the site the opportunity to review and cleanse the traces of data of this nature before shipping.
For information about sending the diagnostic information to Customer Support Services, see Information You Should Have and Customer Support.
To generate a non-server trace:
edastart –savediag
Diagnostic information will commonly contain user data. If the release of that data is considered a security concern when shipping to Customer Support Services, the -savediag feature also allows a diagnostic to be saved and shipped later to allow the site the opportunity to review and cleanse the traces of data of this nature before shipping.
For information about sending the diagnostic information to Customer Support Services, see Information You Should Have and Customer Support.
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