Our Promise to Customers and Partners
As an experienced company, Information Builders is proud
of the products we have developed over the years and the solutions
we have delivered with our customers and partners. However, the
real value of this experience is when we apply it to present and future
Our determination to be innovative and create business value
underpins everything we do. Information Builders continues to drive
innovation in the industry and lead the enterprise business intelligence
(BI) market, demonstrating through successful deployments at world-class
organizations, how BI applications are a sure way to achieve operational
excellence and increase profitability.
As such, Information Builders commits
to a standard of excellence to our customers and partners in all
we do. We will continue to:
Lead in industry citizenship. Most organizations
use technology from a multitude of vendors, including IBM®, Oracle®,
SAP®, Microsoft®, and other ERP, CRM, and other legacy, home-grown,
industry-specific, and custom systems. Business intelligence, therefore,
is not a single software solution, but an evolving, integrated platform
suite. Through our market-leading WebFOCUS BI platform, we will
continue to provide the full breadth and depth of support for hardware
platforms, operating systems, data sources, applications, delivery
options, and flexible pricing models.
Provide the best architected technology. WebFOCUS
was built to scale to company needs, integrate all types of information
(such as structured, unstructured, and real-time data), and support
all business requirements and user interfaces. Organizations, large
and small, select WebFOCUS as their enterprise standard due to its
flexibility, ease of use, and high scalability. WebFOCUS supports requirements
for a wide variety of users, from specialized business analysts
to the general public, and enables you to deliver custom BI applications,
dashboards, analytics, portals, and other reports across the enterprise,
on both web and mobile channels.
Focus on innovation. Our research and development
teams are laser-focused on emerging technologies and standards.
Since introducing the most robust, innovative web server architecture
for business intelligence in 1996, Information Builders has continued
to enhance and improve the platform significantly to take advantage
of new capabilities that help our customers and partners gain a competitive
edge. These include:
- Self-service, on-demand information
generation for non-technical users.
- Integrated mobile and email delivery.
- Active technologies for highly interactive portable dashboards,
reporting, and analysis.
- Real-time enterprise search solutions for BI.
- Operational BI, including process-embedded BI and business activity monitoring.
- Data visualization, analytical dashboards, predictive modeling,
and geographic BI solutions.
- Advanced security features that support the needs of enterprise
and Service-as-a-Software (SaaS) deployment models.
Strengthen our commitment to customer success. Customer success
is everything at Information Builders. Customers rate Information
Builders highly for our professional and friendly service, our preference
for building long-term relationships, and our dedicated and skilled
local resources. For the past several years, we have received Stevie
Awards to recognize outstanding teams and individuals within our
Customer Support organization. Nothing makes us more proud than
when our customers receive top honors from esteemed organizations,
such as Gartner, TDWI, CIO, and the venerable Computerworld Honors
program, for their game-changing applications. Their success is
Information Builders is committed to helping its customers and
partners embrace the tremendous opportunity that great BI apps can
bring and to easily overcome the integration and data quality challenges.