Regarding licensing for the private labeling capability,
- Provides the services
and machinery listed previously, and provides service-level agreements
that apply to their availability.
- Provides some testing
services for the app from their own QA staff, and provides service-level
agreements that apply to support, turnaround, and fixes for issues.
It is expected that the customer also does its own testing of the
resulting app binary files.
- Provides Customer
Support Services (CSS) call support, with some access to Information
Builders developers if customers and partners find issues when testing.
- Provides necessary
documentation for the system and its capability, with the method
of distribution and format for this documentation handled as Information Builders
- Regularly notifies
customers and partners licensed for this capability of upcoming features
and capabilities, and any needed changes to required files and components.