Our Promise to Customers and Partners
As an experienced company, Information Builders is proud
of the products we have developed over the years and the solutions
we have delivered with our customers and partners. However, the
real value of this experience is when we apply it to present and future
initiatives.
Our determination to be innovative and create business value
underpins everything we do. Information Builders continues to drive
innovation in the industry and lead the enterprise business intelligence
(BI) market, demonstrating through successful deployments at world-class
organizations, how BI applications are a sure way to achieve operational
excellence and increase profitability.
As such, Information Builders commits to a standard of excellence
to our customers and partners in all we do. We will continue to:
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Lead in industry citizenship. Most
organizations use technology from a multitude of vendors, including
IBM®, Oracle®, SAP®, Microsoft®, and other ERP, CRM, and other legacy,
home-grown, industry-specific, and custom systems. Business intelligence,
therefore, is not a single software solution, but an evolving, integrated
platform suite. Through our market-leading WebFOCUS BI platform,
we will continue to provide the full breadth and depth of support
for hardware platforms, operating systems, data sources, applications,
delivery options, and flexible pricing models.
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Provide the best architected technology. WebFOCUS
was built to scale to company needs, integrate all types of information
(such as structured, unstructured, and real-time data), and support
all business requirements and user interfaces. Organizations, large
and small, select WebFOCUS as their enterprise standard due to its
flexibility, ease of use, and high scalability. WebFOCUS supports
requirements for a wide variety of users, from specialized business
analysts to the general public, and enables you to deliver custom
BI applications, dashboards, analytics, portals, and other reports
across the enterprise, on both web and mobile channels.
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Focus on innovation. Our
research and development teams are laser-focused on emerging technologies
and standards. Since introducing the most robust, innovative web
server architecture for business intelligence in 1996, Information Builders
has continued to enhance and improve the platform significantly
to take advantage of new capabilities that help our customers and
partners gain a competitive edge. These include:
- Self-service, on-demand
information generation for non-technical users.
- Integrated mobile
and email delivery.
- Active technologies
for highly interactive portable dashboards, reporting, and analysis.
- Real-time enterprise
search solutions for BI.
- Operational BI, including
process-embedded BI and business activity monitoring.
- Data visualization,
analytical dashboards, predictive modeling, and geographic BI solutions.
- Advanced security
features that support the needs of enterprise and Service-as-a-Software
(SaaS) deployment models.
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Strengthen our commitment to customer success. Customer
success is everything at Information Builders. Customers rate Information
Builders highly for our professional and friendly service, our preference
for building long-term relationships, and our dedicated and skilled
local resources. For the past several years, we have received Stevie
Awards to recognize outstanding teams and individuals within our Customer
Support organization. Nothing makes us more proud than when our customers
receive top honors from esteemed organizations, such as Gartner,
TDWI, CIO, and the venerable Computerworld Honors program, for their
game-changing applications. Their success is our success.
Information Builders is committed to helping its customers and
partners embrace the tremendous opportunity that great BI apps can
bring and to easily overcome the integration and data quality challenges.