Salesforce Login Help

Recently Salesforce added a new security feature called Identity Confirmation, which may change login behavior for AppExchange client applications. If you are reading this then you may be experiencing some trouble logging in to Salesforce with your Salesforce user information.

This troubleshooting guide will help you log in to Salesforce successfully and get started with your analysis. For more information, visit:

http://trust.Salesforce.com/trust/tools

Are you accessing Salesforce from your computer for the very first time?

If this is the case, you will need to perform the following Salesforce activation steps before attempting to log in to Salesforce:

  1. Via your browser, login to Salesforce. In response to the error message, click the Send Activation Link button to trigger an email message. Please note Salesforce.com will never ask you for your login credentials in an email.
  2. Open the email message that contains the activation link.
  3. Copy the link and paste it into the browser within 24 hours. A message confirms that the computer has been activated.
  4. Once activation is complete, you can log in to Salesforce as usual. You will not have to activate that location or browser again.
  5. Log in to Salesforce.

Resetting your Security Token


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