Performance Management Framework

Feedback

Copyright © 2015 Information Builders

This manual describes how to install and use Performance Management Framework (PMF). It is divided into chapters designed for authors, administrators, and users.

How This Manual Is Organized

This manual includes the following chapters:

Chapter/Appendix

Contents

1

Performance Management Framework Overview

Provides background information on PMF capabilities, components, and rollout process.

2

Performance Management Framework User

Describes logging on to the system, navigating PMF, viewing scorecard performance reports and associated drill downs, inputting user-entered measures, entering feedback, utilizing gadgets, and scheduling alerts.

3

Performance Management Framework Author

Describes how to design a strategy for a PMF application and support it through a scorecard, create a Strategy Map that shows cause-and-effect relationships, and work with perspectives, objectives, themes, projects, processes, and measures.

4

Performance Management Framework Administrator

Describes administrative capabilities of PMF, including setting up users and their access rights, performing dimension and measure loads, and establishing system default settings.

A

Tips for Administrators and Authors

Describes tips and troubleshooting techniques to aid Administrators and Authors.

B

Catalog of Available Gadgets

Documentation Conventions

The following table describes the documentation conventions that are used in this manual.

Convention

Description

THIS TYPEFACE

or

this typeface

Denotes syntax that you must enter exactly as shown.

this typeface

Represents a placeholder (or variable) in syntax for a value that you or the system must supply.

underscore

Indicates a default setting.

this typeface

Represents a placeholder (or variable), a cross-reference, or an important term. It may also indicate a button, menu item, or dialog box option that you can click or select.

Key + Key

Indicates keys that you must press simultaneously.

{  }

Indicates two or three choices. Type one of them, not the braces.

[  ]

Indicates a group of optional parameters. None are required, but you may select one of them. Type only the parameter in the brackets, not the brackets.

|

Separates mutually exclusive choices in syntax. Type one of them, not the symbol.

...

Indicates that you can enter a parameter multiple times. Type only the parameter, not the ellipsis (...).

.
.
.

Indicates that there are (or could be) intervening or additional commands.

Related Publications

Visit our Technical Content Library at http://documentation.informationbuilders.com. You can also contact the Publications Order Department at (800) 969-4636.

Customer Support

Do you have questions about this product?

Join the Focal Point community. Focal Point is our online developer center and more than a message board. It is an interactive network of more than 3,000 developers from almost every profession and industry, collaborating on solutions and sharing tips and techniques. Access Focal Point at http://forums.informationbuilders.com/eve/forums.

You can also access support services electronically, 24 hours a day, with InfoResponse Online. InfoResponse Online is accessible through our website, http://www.informationbuilders.com. It connects you to the tracking system and known-problem database at the Information Builders support center. Registered users can open, update, and view the status of cases in the tracking system and read descriptions of reported software issues. New users can register immediately for this service. The technical support section of www.informationbuilders.com also provides usage techniques, diagnostic tips, and answers to frequently asked questions.

Call Information Builders Customer Support Services (CSS) at (800) 736-6130 or (212) 736-6130. Customer Support Consultants are available Monday through Friday between 8:00 a.m. and 8:00 p.m. EST to address all your questions. Information Builders consultants can also give you general guidance regarding product capabilities. Please be ready to provide your six-digit site code number (xxxx.xx) when you call.

To learn about the full range of available support services, ask your Information Builders representative about InfoResponse Online, or call (800) 969-INFO.

Information You Should Have

To help our consultants answer your questions effectively, be prepared to provide the following information when you call:

User Feedback

In an effort to produce effective documentation, the Technical Content Management staff welcomes your opinions regarding this document. Please use the Reader Comments form at the end of this document to communicate your feedback to us or to suggest changes that will support improvements to our documentation. You can also contact us through our website http://documentation.informationbuilders.com/connections.asp.

Thank you, in advance, for your comments.

Information Builders Consulting and Training

Interested in training? Information Builders Education Department offers a wide variety of training courses for this and other Information Builders products.

For information on course descriptions, locations, and dates, or to register for classes, visit our website (http://education.informationbuilders.com) or call (800) 969-INFO to speak to an Education Representative.